Privacy Policy

Neon Protect April 12, 2024

PRIVACY GUIDELINES

This Privacy Guidelines document ("Guidelines") outlines how the team behind Neon Protect ("we," "us," or "our Company") manages, utilizes, and safeguards the personal details of its users ("you"). These Guidelines are exclusive to Neon Protect and do not extend to any other products or websites managed by our Company. We encourage our users to regularly check these Guidelines for any modifications. Should any changes occur, we will inform users via email, in-app notifications, or other agreed-upon communication methods, assuming consent for such notifications has been provided.

INFORMATION EXCLUSION POLICY

It's important for us to clarify the types of data we do not collect:

No data related to how you use Neon Protect, such as accessed apps, platforms, or websites, is collected or stored.

We do not keep logs of users' original IP addresses or the IP addresses of the servers accessed through our service.

DNS queries made during the use of Neon Protect are not documented.

COLLECTED DATA DETAILS

Upholding internet privacy and security is a key priority, making user privacy of utmost importance. We aim for clarity in our practices and seek to build trust with our users. Below are details on the information we gather, including the collection process and its purpose:

Account Information: The date of account creation and subscription details are recorded at registration for the purpose of providing user support.

Aggregate Information: Information about the operating system is collected every time the Neon Protect app is used. We also automatically collect app version details, daily active user statistics, and geodemographic information from the App Store and Google Play Store. This information aids in better understanding our user base and enhancing user experience through product improvements.

SUPPLEMENTARY DATA COLLECTION

For the purpose of enhancing Neon Protect's efficiency, we compile a range of data, which includes:

-Analytics such as reports on app crashes and metrics on how users engage with the app's features.

-Information on advertising identifiers, including iOS's IDFA and Android's main advertising ID.

This information is crucial for evaluating the functionality of the Neon Protect app and its features, as well as supporting the maintenance of our complimentary VPN service. We guarantee that this information is kept confidential and not distributed to outside advertising firms.

For in-depth insights about our analytics partners, we invite you to follow the provided links:

AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy

Facebook: https://business.facebook.com/ privacy/explanation

Appsflyer: https://www.appsflyer.com/ product/data-privacy/

DEDICATION TO PRIVACY

At the heart of our operations is a strong commitment to safeguarding user privacy, achieved through:

Restricting data access to crucial teams, such as support and finance.

Ensuring all data from VPN connections is purged from our systems after 96 hours.

Regularly refining our privacy protocols to align with current laws and standards. Should you have any questions about privacy, reach out to support@neonprotect.com, and expect a reply within 48 hours.

USE OF COOKIES

Our use of cookies on our website is detailed in our Cookie Policy:

Session Cookies: Remember your site preferences and login details.

Google Analytics: Evaluates our site's performance and the impact of our ads. For more on Google Analytics' cookie use, visit https://policies.google.com/technologies/types.

ADHERENCE TO GDPR

Under GDPR, individuals possess rights over their personal data, including:

Being informed about the data we collect.

Accessing and requesting a copy of your data, fulfilled within 30 days.

Correcting inaccurate or incomplete information.

Requesting deletion of your data, with certain exceptions.

Opting out of data processing.

Requesting your data in a standard format within 40 days.

Objecting to data processing.

Information on profiling and automated decision-making.

PRIVACY POLICY UPDATES

Stay informed about any changes to our Policy by visiting this page frequently. Updates will be clearly posted with the revision date. Your continued service use after updates signifies agreement to the amended Policy. We'll inform you of significant changes through our Service, email, or other channels.

GET IN TOUCH

For any inquiries or feedback regarding this Privacy Policy, contact us at support@neonprotect.com.